1. General Terms and conditions

All Products sold through our website: www.yora.sg (thereafter known as the Website) are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

Aarden Asia Pte Ltd, sole distributor of Yora Pet Food in Singapore & Malaysia (thereafter known as the Company) reserves the right to amend its site and contents as and when it is deemed fit. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

  1. Account Creation

The Customer must be over 18 years of age, and shall complete the registration process according to  requirements as stated on the Website.

He/she is required to provide personal information during registration of an account on the Website. Such information may include name, contact details and other information that is not otherwise publicly available.

The Customer is required to provide us with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number.

The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete.  We reserve the right to cancel any unconfirmed account or an account that:

  • Has been inactive for a long period of time
  • If it is found to have inaccurate information
  • If it is determined that the account may be compromised or used for fraudulent purposes

This includes the creation of multiple accounts under the same person to reuse discount codes. Any person/s caught doing so will receive a warning and be required to pay the amount misappropriated or face legal action.

The Customer agrees to the use of his/her personal information for the purposes of the Company providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.

The Customer may not transfer his/her account or account login/password to any other person.

  1. Vouchers & Discount codes

Vouchers provided to customers for use at www.yora.sg will be subjected to the rules under our Terms & Conditions.

All vouchers and discount codes provided are valid for a single use unless otherwise stated.

All vouchers and discount codes provided are non-stackable, i.e. only one voucher or discount code can be used per order.

Multiple uses for vouchers that are for single time use (eg. First time customer discount) by the same person / household will be considered fraudulent and deemed invalid. The Company reserves the right to deny service to any fraudulent parties that may attempt this.

Further action may be taken against the errant party in the form of seeking restitution or persecution by legal means.

 

  1. Security

The account password created by the Customer should be unique and kept secure.

The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password.

The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services.

Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify the Company immediately.

The Customer consents to disclose all information provided to all staff, agents, representatives and servants of Kohepets, service providers and contractors, including home delivery personnel, and consents to Kohepets use of such information provided for the purposes of his/her use of the Services.

When the Customer registers for an account with the Company, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may opt out (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.

  1. Orders / Cancellation

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. You will have the option of cancelling the order or select an alternative.

You may vary or cancel the order up to the point in time before the Company has despatched the delivery to 3rd party providers. After which, the company can or will impose a cancellation fee for each order cancelled.

The Company reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at its discretion and its decision shall be final.

The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’r continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.

  1. Delivery & Charges

You must only submit to us information which is accurate and true. You must keep your information up to date by informing us of any changes.  Please ensure exact address is keyed in during check-out.

If an incorrect address is given to us, we are not liable if your package is unable to be delivered to you. Re-delivery fees will apply.  In the event that the courier is unable to access your unit (e.g. no one is home to give access to gate/lift, re-delivery fees will apply.

Our minimum timeline for delivery is 2-3 working days as it is dependent on delivery schedule of our delivery fleet and/or thrid party service providers.

  1. Quality of food products

Should your dog have an allergic reaction to any of the treats/food, please stop feeding these treats to your dog immediately and bring your dog to a vet, referring him/her to the full ingredients list.

The Company is only a distributor of pet products and cannot be held directly responsible for any adverse effects any of the products carried  may have on your dog. However, to the best of our abilities, we try to ensure that we ship out products that are safe for consumption.

You shall ensure that you do not overfeed your dog and ensure the right amounts of treats are being given to your dog dependent on its size.

  1. Food Safety & Storage

We recommend that all opened bags should be stored in airtight containers or packaging away from sunlight in a cool, dry place, or as advised on the product packaging.

Please note that how you store your food and treats can affect its condition. Improper storage can make the food vulnerable to infestations, or cause the food to go stale.

  1. Return Policy

Our products are non-returnable and non-refundable due to their perishable nature.

All sales are final.

  1. Need Help?

Please contact us at info@aardenasia.com for questions related to your purchase or our return policy.